Inn'tuition: Leadership Development

Keeping engagement up is one of a managers’ responsibilities to employees and the business. We want to provide our managers with the tools to improve employee engagement on all levels and great leadership is one of the most effective of these tools.

Our leadership development program, Inn’Tuiton will support the next generation of leaders as we continue to grow;

• Set an example and foster a learning culture
• Build great working relationships and environments built on trust
• Offer a deeper insight to employees needs and how to meet them
• Understand and communicate the importance of employee development
• Create opportunities for on the job practice
• Set training and performance goals

This course is designed to support future leaders enhance value creation, create efficiencies and engage their employees across 5 in person workshops across the estate, accompanying project work and learning reviews.

Crafting Memorable Experiences

As part of our continuous mission to deliver 'Hospitality From The Heart' to all of our guests, our People team developed 'Beyond The Plate', a training program for everyone in our business, regardless of job title.

Beyond The Plate is designed to elevate our service standards to create unforgettable guest interactions. This comprehensive training focuses on fine-tuning the essential skills of our team, ensuring every guest encounter leaves a lasting positive impression. By instilling a deep understanding of the guest journey, empowering our staff, and refining our service techniques, we aim to make our establishment the epitome of excellence in hospitality.

Not only is this training designed to improve our standards, create a better experience for all of our valued guests, deliver higher mystery guest reports, and better online review scores, but a by-product of this, is that it improves our culture.